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Technical Support

Can I manually edit my document?

Using this option eliminates the ability to return to the interview questions, because the document's format gets changed. It is highly recommended Read more...

What if I forgot or can't remember my password?

If you forgot your password or are just having trouble remembering it, we can help. Just head to our password retrieval page, enter the email address you Read more...

Can I download my documents? In what formats?

You can always download any of the documents that you've completed.  If you have a 7 Day Free Trial or paid membership, you may download in Read more...

How do I electronically sign my document?

You may send your document out for electronic signature through your Rocket Lawyer account. To eSign your document, you will first want to log in to Read more...

How can I get back to the document I started?

To find your document, you will first want to log in to your account. By default, you will be directed to your "Activities" panel. If you Read more...

Do you have blank documents to print and fill out by hand?

Legal documents are complex, intricately written records. Many of these documents have sections that need to be revised, deleted, or added depending on Read more...

How do I sign in to my account?

Click the Sign In link in the top right corner of every page. Sign in using your email address and password.   If you forgot your password Read more...

How do I see a draft of my document?

If you are in the middle of the document interview or would like to see if the document is right for your situation, you may view a draft preview of the Read more...

Can't sign-in/sign-up because website won't continue

If you are having problems signing in/ signing up, or continuing in your interview process because the website won't continue, freezes, or becomes Read more...

How do I change my email address?

You may change the name listed on your Rocket Lawyer account at any time. To do so, first be sure you are signed in to your account.  To change Read more...

How do I contact Rocket Lawyer support?

For support with your Rocket Lawyer account and related services you may Contact Us to get assistance from customer support 6am - 6pm PST, Read more...

How can I save my document?

To save your document information, you will see the phrase "Save and finish later."  It is located underneath each interview question, on Read more...

When can I print or download my documents?

You are welcome to print or download your documents as soon as they are completed.  Please be sure that you have selected the 7 Day Free Trial, a Read more...

Cannot Access Account Sign In Information

If you have forgotten the email address you used here at Rocket Lawyer, please contact our customer service department directly. We can help you locate Read more...

Why is only the first page of my document printing?

Your documents will not print from the file menu in your browser. Please make sure you have completed 100% of the document questions before trying to Read more...

How do I sign out of my account?

To sign out of your account, you will want to hover your mouse over the Your Name in the upper, right-hand corner of your screen and select  Read more...

My document has disappeared from my account

If you created your document prior to signing in, your document might not have been successfully saved to your account.  If this is the case, you may Read more...

How do you edit a document that has already been sent out for eSignature?

A document that has already been electronically signed is contractually binding, so any edits would have to be made under a new contract or agreement. Read more...

Why won't the website let me continue to the next page?

If your continue button does not move you to the next page, it is likely that your web browser has "timed out". This is easy to fix.  Look Read more...

How do I access or edit my account information?

To view or edit your account information, you will want to go to the Account Settings page.   To get there, you will first want to make sure that you Read more...

Steps to cancel an electronic signature

You can only cancel an electronic signature request before the Recipient(s) signs the document. To cancel a request for eSignature, you will first Read more...

How do I make a copy of my document?

You can make a copy of any document that you've created. Please note that making copies of documents is only available during the Free 7-day Read more...

Is Rocket Lawyer a secure site? Will the information I put in be compromised?

Our site secures your private information using Norton Secured, powered by Verisign.  Rocket Lawyer uses an SSL Certificate.  Information Read more...

I am experiencing an error message

If you are going through our site and receive an error message, please contact us at (877) 881-0947 so we can help you fix this as soon as possible.   Read more...

What are eSignatures? How do they work?

Our electronic signature (eSign) feature is a method of virtually signing and approving legal documents. The eSign service identifies and authenticates Read more...

Can I send a document to myself to eSign?

The document creator is always the first person prompted to sign the document online.  When you're viewing the document you wish to sign, simply Read more...

Nothing happens when I click print, what should I do?

There are several reasons why the Print button may not be working for your document. Review the options below, in order to assess why you may be Read more...