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I have finished my document but it says the interview is not complete

If you have completed 100% of the interview questions and are receiving a notification that your document is incomplete, you could be encountering a couple of different errors.  

It is possible that you accidentally skipped a question. Please open your document and go back through the interview process. If there is a blank question, our system will consider the document incomplete. 

Alternatively, you might not be in the correct membership to print or download your document. When you get to the end of our interview process, you will need to select the Free Trial, Legal Plan, or Single Document purchase. Any of these options will give you access to print or download your document. 

Please Note: New users are offered the chance to download their first document as a free PDF. The document must be complete, with all of the questions answered, to receive this offer.