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I don't want to be charged when the trial ends.

If you want to cancel your free trial, you may do so at any time. Any documents you have completed will still be saved and available to you to print and download. To downgrade, make sure you are signed into your account.

Once you're signed in:

  1. Click your name or the icon in the upper right-hand corner, and then click "Account Settings".
  2. On the following page, locate the "Downgrade" or "Change plan" button.
  3. You will then be offered to switch to our $1/month Loyalty Plan. With this plan you can still create personal documents to protect your family.
  4. Should you want to continue your cancellation, select your reason for cancelling in the drop-down menu and click "End my benefits".
  5. You will then see a confirmation to your free plan. An automatic email confirmation will also be sent to you.

After receiving the downgrade confirmation page, you are done.  An automatic confirmation will be sent to the email address associated with your account.

If you need further assistance, please contact us any time by email or call us at (877) 881-0947 Mon - Fri, 6am - 6pm PST.