Frequently Asked Questions Regarding Mobile App
Q: I signed up for a membership from my mobile device, and now I’d like to cancel. What do I do?
A: Because your membership was activated from a mobile device, you’ll need to cancel your membership through either iTunes or Google Play. Here’s how to deactivate your account:
iTunes:
From a phone
Tap the “Settings” icon
Scroll and tap on “iTunes & App Stores”
Tap your Apple ID at the top of the screen
Tap “View Apple ID” (you may need to sign in or use your Touch ID)
Tap “Subscriptions”
Scroll and tap on Rocket Lawyer
Tap the option to cancel your subscription. Your subscription will stop at the end of the current billing cycle.
From a computer
Open iTunes
From the main menu bar, click “Account”
Select “View My Account” (you may need to enter your Apple ID and password)
On the Account Information page, scroll to “Settings”
Select “Manage,” across from “Subscriptions”
Click “Cancel Subscription”
Google Play:
From your phone, tap the “Google Play Store” icon
Tap the menu
Tap on your account
Tap “Subscriptions”
Scroll and tap on Rocket Lawyer
Tap the option to cancel your subscription. Your subscription will stop at the end of the current billing cycle.
Q: I don't see my Rocket Lawyer subscription, but I’m still being charged. Why?
A: First, make sure you're signed in with the right account. If you’ve double-checked your account information and still don’t see your subscription, you may have signed up through our website. Give us a call at (877) 881-0947 and we’ll resolve the problem for you.
Q: Will uninstalling the Rocket Lawyer app automatically cancel my subscription?
A: No, uninstalling the Rocket Lawyer app will not automatically cancel your subscription. You need to log into your account and cancel the subscription as described above. If you uninstall the app without canceling your subscription, you will still be charged.